1jj Privacy Policy

1. Who We Are

1jj operates the online betting and casino platform accessible at https://1jj.bio ("the Platform"). References to "1jj", "we", "us", or "our" in this Privacy Policy refer to the operator of the 1jj platform. 1jj acts as the data controller in respect of the personal data it collects and processes about registered users and visitors to the Platform.

For all privacy-related enquiries, contact our data protection team at [email protected].

2. Data We Collect

1jj collects personal data in three principal ways: information you provide directly, information collected automatically during your use of the Platform, and information received from third-party sources.

2.1 Data You Provide Directly

• Registration data: Your full legal name, date of birth, residential address, mobile number, and email address.
• Identity verification documents: CNIC, passport, or other government-issued photo identification submitted during KYC verification.
• Payment information: Details of your JazzCash account, Easypaisa account, bank account, or other payment method used for deposits and withdrawals. We do not store full card numbers or full banking credentials — this data is handled directly by our payment processors.
• Support communications: Records of any messages, emails, or chat conversations you initiate with the 1jj support team.
• Responsible gaming preferences: Self-exclusion elections, deposit limits, session limits, and cooling-off period requests.

2.2 Data Collected Automatically

• IP address and geolocation data (country/city level).
• Device type, operating system, and browser information.
• Session activity data, including pages visited, time on site, and feature interactions.
• Cookies and similar tracking technologies (see Section 8).
• Betting and gaming activity, including bet history, win/loss records, and game preferences.

2.3 Data from Third-Party Sources

• Identity verification data from KYC/AML screening providers.
• Transaction confirmation data from payment processors including JazzCash, Easypaisa, HBL, UBL, and others.
• Fraud and risk signals from anti-fraud and anti-money laundering monitoring services.

3. How We Use Your Data

1jj uses collected personal data for the following purposes:

• Account management: Creating and maintaining your 1jj account, verifying your identity, and managing your account preferences and security settings.
• Payment processing: Facilitating deposits and withdrawals via JazzCash, Easypaisa, bank transfer, cryptocurrency, and other accepted payment methods.
• KYC and AML compliance: Verifying your identity and assessing transaction activity for anti-money laundering and fraud prevention purposes as required by our operating obligations.
• Platform operation: Delivering the betting, casino, and gaming services you access on the 1jj Platform.
• Customer support: Responding to enquiries, resolving disputes, and improving service quality.
• Responsible gaming: Monitoring gaming patterns, implementing player-requested limits, and identifying accounts that may require intervention under our responsible gaming commitments.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, multi-accounting, and prohibited conduct on the Platform.
• Platform improvement: Analysing aggregate usage data to improve the 1jj user experience, fix technical issues, and develop new features.
• Legal compliance: Retaining records as required by applicable law and responding to lawful requests from regulatory or law enforcement authorities.

4. Legal Basis for Processing

1jj processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to provide the 1jj services you have registered for, including account management and payment processing.
• Legal obligation: Processing required to comply with KYC, AML, and record-keeping obligations under applicable gaming and financial regulations.
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement, where these interests are not overridden by your fundamental rights.
• Consent: Where required, processing based on your freely given, specific, and informed consent — such as for optional marketing communications.

5. Data Sharing

1jj does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, Neteller, and USDT wallet infrastructure providers, to the extent necessary to process your transactions.
• KYC and identity verification providers: Third-party identity verification and AML screening services that assist 1jj in meeting its compliance obligations.
• Game and technology providers: Game developers and platform technology providers require limited technical data to deliver their services within the 1jj Platform.
• Fraud prevention services: Anti-fraud and risk management providers that help protect the integrity of the 1jj Platform and its users.
• Legal and regulatory authorities: Where required by law, court order, or lawful request from a regulatory or law enforcement authority, 1jj will disclose personal data as required.

All third parties with whom 1jj shares personal data are contractually required to handle that data securely and in accordance with applicable data protection standards.

6. International Data Transfers

Some of 1jj's service providers and partners are located outside Pakistan. Where personal data is transferred internationally, 1jj ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses and technical security measures equivalent to those applied within the Platform. By using 1jj, you acknowledge that your data may be transferred and processed in countries outside your own.

7. Data Retention

1jj retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and contractual requirements. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status.
• Transaction and betting records: Retained for a minimum of 5 years from the date of the transaction to meet AML record-keeping requirements.
• KYC documents: Retained for a minimum of 5 years from account closure or the last transaction date.
• Customer support records: Retained for a minimum of 3 years from the date of the last interaction.
• Inactive accounts: Following 12 months of inactivity, dormant account data may be archived. Closure of a dormant account does not trigger immediate deletion if legal retention requirements apply.

When retained data is no longer required, 1jj securely deletes or anonymises it in accordance with our internal data disposal procedures.

8. Cookies & Tracking Technologies

The 1jj Platform uses cookies and similar technologies to maintain session continuity, support platform functionality, and gather aggregate usage analytics. The following categories of cookies are used:

You can control optional cookies through your browser settings. Disabling essential cookies will prevent you from using the 1jj Platform, as session management depends on them. For detailed instructions on managing cookies, consult your browser's help documentation.

9. Your Rights

Subject to applicable law and the requirements of our regulatory obligations, you have the following rights in relation to your personal data held by 1jj:

• Right of access: Request a copy of the personal data 1jj holds about you.
• Right of rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• Right to restriction: Request that 1jj temporarily restrict processing of your personal data in certain circumstances.
• Right to data portability: Request transfer of your personal data in a structured, machine-readable format where technically feasible.
• Right to object: Object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

10. Children's Privacy

The 1jj Platform is strictly intended for adults aged 18 years and over. We do not knowingly collect or process personal data from individuals under the age of 18. If 1jj becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on 1jj, please notify us at [email protected].

11. Security Measures

1jj implements a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the 1jj Platform.
• Encrypted storage for sensitive data at rest, including identity documents and payment method references.
• Access controls restricting employee access to personal data on a need-to-know basis, with full access logging.
• Two-factor authentication options for user accounts to reduce the risk of unauthorised account access.
• Regular security audits and vulnerability assessments of the 1jj Platform infrastructure.
• Incident response procedures to detect, contain, and report data security incidents in a timely manner.

While 1jj takes reasonable steps to protect your personal data, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect any security breach.

12. Third-Party Links

The 1jj Platform may contain references to third-party services. 1jj is not responsible for the privacy practices or content of any external site or service. This Privacy Policy applies solely to data processed by 1jj in connection with the operation of https://1jj.bio.

13. Changes to This Privacy Policy

1jj reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will publish the revised policy at https://1jj.bio/privacy-policy with a new "Last Updated" date. Your continued use of the 1jj Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any changes.

14. Contact Us

For all privacy-related enquiries, data access requests, or complaints regarding 1jj's handling of your personal data, please contact our support and data team:

For urgent security or data breach concerns, mark your email subject line with "URGENT – PRIVACY" and we will prioritise your request accordingly.